Microsoft Dynamics 365

Microsoft Dynamics 365 has rolled the CRM and ERP solutions into one cloud-based solution.

CRM is a customer relationship management software focused mainly on sales, marketing and service sectors. It helps you maintain and manage customer relationships, track sales leads, marketing, and pipeline, and deliver actionable data.

ERP, on the other hand, is a business process management software that manages and integrates a company’s financials, supply chain, operations, reporting, manufacturing, and human resource activities.

By combining the two, Microsoft has delivered a solution that delivers the flexibility that businesses need to stay agile and shares the data and intelligence across a single platform.

Source: Microsoft

What if I only need one part of the Dynamics Suite?

You can choose a stand-alone application to meet the needs of a specific line of business, or you can use multiple tools that work together as a powerful integrated solution. Depending on which edition you license, there are modules for:

• Sales
• Customer Service
• Field Service
• Talent
• Finance and Operations
• Retail
• Marketing
• Project Service Animation
• Artificial Intelligence
• … and more.

Microsoft is using a common data model (CDM) in Dynamics 365 which allows for tighter integrations with other apps, such as Office 365 or any other business app with a standardised API.

Watch a quick overview of Microsoft Dynamics 365:

Why should you partner with Huon IT?

By partnering with Huon IT for end-to-end assistance with MS Dynamics you will be taken through the following steps:

• Transformation vision – Huon IT will work with you to understand the solution and create a high-level vision to transform your business
• Business requirements gathering - Huon IT’s business analyst will work with your team to analyse your business requirements. This could be in the way of business planning sessions or key stakeholder workshops.
• System design – we will advise how the applications will integrate with your other systems, both on-premise and in the cloud. We will work with your teams to define data policies, workflows, dashboards, reporting and more.
• Implementation – develop platform workflows, dashboards and reports for your business. Comprehensive testing then ensures your business requirements are met, before migration and training to maximise your team’s success in the new system.
• Ongoing 24x7 support and continuous improvement services.

How do I learn more?

Huon IT has a team of experts that specialise in application integrations and custom software development. If you’re ready to move your business to the cloud, contact us to book a free initial meeting.