See how our flexible support model can complement your business needs.Download
Whether you have a strong IT contingent or no in-house techies at all (or any where between!) our experts shape to fit your business needs.
When you’re experiencing an IT issue, the last thing you want is to jump through hoops to get an answer. Our friendly team help desk staff are available 24 hours a day, seven days a week to provide user support and escalation assistance.
GET HELP, FAST
No matter where your staff are in the world - at the office, on the train, at home or in an airport lounge - they can request IT support in a number of ways:
A BROAD RANGE OF IT SUPPORT
We’ve never told a customer we can’t help them.
Whether its simple user support such as password resets, or complex infrastructure issues such as data corruption, our three levels of IT support and problem management ensure you get the right expert every time in accordance with strict SLAs.
DO COMPANIES WITH IN-HOUSE IT STAFF STILL NEED HELPDESK SUPPORT?
Many companies with their own IT departments still choose to engage with Huon IT’s HelpDesk service for overflow during peak periods or staff leave, or even escalation support if they require specialist assistance.
To learn more about the key benefits of outsourcing, click here.
Access to experts anytime of the day or night
Fluid coverage to complement any in-house IT staff
Flexible payment options
Level 1, 2 & 3 Consultants
Access to a wide variety of subject matter experts
Phone, email and online options available
"Huon IT worked with us to repair the [server] problem right through the weekend so that we were operational on Monday… we are extremely grateful for your team and their knowledge, ability and level of experience. It is rare today to find individuals that go above and beyond the call of duty and we want to say thanks and you guys should be proud to have such people representing your company."- Jeff Lewis, Managing Director at Usage Business Solutions Pty Ltd -