Highly respected Wollongong-based BLG Business Advisers was founded in 1994 and have grown to become one of the largest chartered accounting practices in NSW’s South Coast region. The company provides high-level advisory, accounting and taxation services to their blue-chip clients.
“Our business is rapidly changing. We must deliver services when our clients need them. Our technology platform was not strategically suited to our delivery model. Huon IT took the time to understand our goals and delivered a solution that has exceeded our expectations." remarked Scott Brodie at BLG Business Advisors
The leadership team at BLG were concerned about the resilience and effectiveness of their IT infrastructure. Distributed applications spread across user workstations was an unwieldy management burden because of inconsistent versions and incomplete security patching. Aging hardware posed reliability risks and single points of failure threatened staff efficiency. The Partners at BLG engaged Huon IT, who specialise in technology for professional services firms, to provide strategic advice.
After an intensive needs analysis, Huon IT designed and installed a HP high-availability server and storage infrastructure solution that would deliver mission critical service levels and reduce business risk. Systems could be managed and monitored remotely to guarantee that performance and availability goals were met. The new and energy efficient hardware delivered by Huon IT meant that BLG would also benefit from lower operating costs.
Project Delivery Without Business Interruption
“Huon IT delivered the system upgrade during our busiest period of the year (the end of the Financial Year). Thanks to the precise collaborative planning between Huon IT and our people, many employees were unaware the project was being implemented. Huon IT met the tight deadlines without any interruption to daily operations.”
“A key goal was to make sure we had a disaster recovery plan in place. We have seen clients struggle to rebuild their business after an unplanned event.” - Scott Brodie explained.
Huon IT recommended Veeam’s Backup Essentials - a proven performer offering complete functionality out of the box whilst meeting BLG’s business recovery needs.
Confidentiality – Multi-Factor Authentication
“Like all business owners the Partners were adamant about protecting our clients’ confidential information. The added protection of the SafeWord Tokens really impresses our clients and gives us bank-grade security. It was definitely worth the investment,” said founding partner Scott Brodie.
A wide diversity of hardware models and software versions had added complexity to BLG’s IT infrastructure. Service desk support was complicated because problems were difficult to diagnose and fix remotely. Huon IT’s solution was to implement Citrix’s XenApp virtualisation platform and mitigate this risk by consolidating applications on their refreshed HP server cluster.
Future Proofing IT
Citrix’s thin client (Xenapp) deployed across the organisation delivered many business benefits;
Huon IT wrapped an end-to-end high availability infrastructure in a practical and affordable design combined with a seamless and well executed project delivery plan.
Secure Access on any device, any where
Improved Customer Service Levels
Enhanced IT Security
Reduced IT Administration
"We can now harness our new technology to improve our customer service delivery. The improvements have been noticed by our clients who have given us very positive feedback. Since Huon IT implemented this strategic upgrade, IT has proven to be a solid investment – not just another expense on our P&L." - Scott Brodie, Partner and Director at BLG Business Advisers -