Access Sydney Community Transport is a Not-For-Profit organisation based in Sydney. Their mission is to assist frail aged and younger people with disabilities to maintain independence and quality of life through the provision of affordable, safe, accessible, and appropriate community transport and shopping services.
According to Kevin McClain, Information Technology Manager, Access Sydney Community Transport, "Our previous IT provider hadn't taken care to set up our system properly. I'd noticed the things didn't look quite right, and Huon IT helped us identify what was wrong and fixed it."
When Access Sydney merged with another community transport provider, the change meant they required improved IT systems - and fast.
"We were consolidating two locations into one, and due to other factors realised we had to make the move 3 months earlier than expected," McClain says. "We decided to look for a technology partner who could help us make the transition quickly yet affordably." McClain says that Huon IT was the right choice because they cared enough to customise a solution that would work for Access Sydney's unique situation.
According to McClain, "Our previous IT provider hadn't taken care to set up our system properly. I'd noticed that things didn't look quite right, and Huon IT helped us identify what was wrong and fixed it."
The original systems and technologies were now becoming outdated and unable to scale in line with business growth. Staff working remotely were relying on a single server, causing productivity and performance issues.
Huon IT conducted an initial IT Health Check to identify problematic Access Sydney's IT infrastructure set up. Cost effective and scalable solutions were then recommended to resolve the issues raised.
The project with Access Sydney included three main phases:
1) Remedial issue resolution
2) Migration to Office 365
3) Phone and Internet Systems Upgrades
Finally, Huon IT has been engaged to provide high-level, structured, day-to-day IT support - something that Access Sydney had previous been without. With Huon IT only one call away, any issues that arise can be quickly resolved and reliable advice provided to ensure business continuity and peace of mind. "We've got the IT solutions we need to run our business as a merged business," says McClain. "Without them, we wouldn't be able to run as we are."
Efficient, secure and scalable IT systems
Long-term savings (Office 365 Not-For-Profit rates)
Greater security, storage, productivity and collaboration
Personalised, ongoing support and monitoring
Reliable phone and internet systems
"What I appreciate about Huon IT is that they pay attention to what we need and are able to assist with all different aspects of our IT needs, from phones to servers to internet connectivity. This way, I don't have to find a new provider for each different site of technology and I can rely on their friendly staff," says McClain. "I would definitely recommend them."" - Kevin McClain, Information Technology Manager at Access Sydney Community Transport -