Often, IT automation is viewed as something that is complicated and requires large investments. The solution is simply to begin small with quick wins that you could achieve before expanding to more complex processes. These “low hanging fruits” are usually IT tasks that you can easily automate to free up resources and drive greater efficiency in IT through Artificial Intelligence (AI)-driven process automation.
PASSWORD/ACCOUNT UNLOCK AND RESETS
How much time does your IT team spend on password resets, locked accounts and password change requests? You may be surprised that the time spent could be higher than you like to think. Frequent password resets, coupled with a complex password policy could lead to repeated account lockouts. Between 31%-40% of all IT help desk calls are for these requests and resetting an employee’s access is more compounded than a one-click action. The procedure for every call includes user authentication, reset execution and confirmation, and call documentation.
An automated workflow that handles the entire process lets users initiate their own resolution through self-service. The workflow resets the password or unlocks the account with a temporary password issue and could include a request for IT approval via SMS for added security.
As a result, this process reduces support calls and end-user downtime, while administration could monitor and control user actions.
NEW MACHINE VIRTUALISATIONS
Life as a Virtual Machine (VM) administrator is laborious due to the nature of the role in managing a high volume of manual tasks associated with creating, cloning or deleting virtual machines, modifying memory capacity, powering or rebooting the systems, and snapshot management. In the event of disaster recovery, getting your virtualised IT infrastructure up and running quickly is critical for business continuity.
Automating routine VM tasks, and even turning selected ones into self-service functions with a chatbot interface, could reduce a major burden from IT staff, save money on cloud costs, maximise VM uptime and performance, and eliminate provisioning errors.
AUTOMATED ALERT RESPONSE
When the complexities of on-premise, cloud, or hybrid infrastructure lead to alert storms, the average mean time to resolution (MTTR) for incidents suffers as they generally inundate data centres working to keep on top of incidents. Manually responding to alerts is inefficient and prone to error. Generally, it creates a vicious cycle of heavy time consumption and unsustainability over the long term.
Segregating your alert response especially for common, routine incidents could radically reduce L1 labour requirements while ensuring best practices are applied for every event. An automated closed-loop process could:
- Intercepts alerts from your monitoring tool(s)
- Launches a workflow to remediate the underlying incident generating the alert
- Opens a ticket on an ITSM platform and automatically documents each remediation step taken
- Escalates to a live operator when human decisions are required
AUTOMATE SQL QUERIES
Do you find your teams repeatedly executing SQL queries to extract data for IT and business use followed by emailing out the results? Manually preparing and executing SQL statements could create bottlenecks for simple but time-consuming data retrievals. In many cases, automation can streamline these queries, so they are done faster. Automation could also facilitate a self-service mode that enables end-users to conduct some queries without having to get heavily involved into their databases.
An automated workflow connects and retrieves data from an SQL database, outputs the collected data to a text format or required file, then sends it via email or SMS to the designated user(s). The workflow uses actions and notifications that ensure administrators are notified should an error occur. It could also be scheduled to run on-demand per user request without the need to involve IT or database administration, thus saving time from repetitive or duplicated layers of unnecessary activity.
UNIQUE DESIGNS, PROVEN SOLUTIONS
All Huon IT solutions are aimed at addressing your current business requirements by utilising existing IT resources and aligning with long-term objectives. Reallocation of your IT resources and budget starts with understanding which opportunities could be leveraged for better efficiencies by automating the right workflows. Alternatively, you could explore outsourcing your IT requirements knowing you have industry recognised IT support tailored to your needs. If you like to find out more, contact us today for a discovery call.