Managed Services Provider Checklist

12 Critical Questions to Ask Your Managed Services Provider

Choosing the right Managed Services Provider (MSP) is an enormous decision for your company. These days, technology is changing at a lightning-fast pace and more businesses, big and small, are opting to partially or fully outsource their IT needs. Finding the right company to outsource to is crucial. But as there are so many providers offering a broad range of capabilities it can be hard to decide which MSPs are best for your business.

Whether you have an in-house IT team that just requires extra support, or you need an end-to-end provider, you need to determine what questions to ask a potential MSP before signing a contract.

We have created a detailed brochure and handy checklist outlining 12 critical questions you should ask a potential Managed Services Provider.

Some of the questions to ask include:

1. What kind of reputation and experience do they have?

The last thing you want is for your MSP to be understaffed and underqualified. 

You want at least a basic idea of the size of the team and their positions. What is the ratio of IT experts to sales staff? You want to ensure that your MSP has a robust team that can cover all your requirements.

How long has the company been in operation and what is their staff retention like? What certifications do they hold? Do they follow best-practice ITIL methodologies?

2. What do they outsource?

Many MSPs white label our outsource certain services, using either local or offshore resources. If the MSP does outsource some roles, find out exactly what functions are managed externally. You may want to ask similar questions about the companies they outsource to. That is, what experience do they have, where are they located, what are their SLAs?

If any issues arise, you want to make sure you know exactly how to call, and when. You also want to know that there is constant monitoring and support available.

- - - - - - - - - - - - 

To read the full brochure, click on the link below.

12 Critical Questions to Ask When Choosing a Managed Services Partner

- - - - - - - - - - - - 

Huon IT is committed to helping businesses with technology, strategy, and IT support services. To learn more, feel free to contact us today.

To find out why our customers chose Huon IT, click on the links below:

DUET Group

Ausbil

Managed Services