What We Do.

At the heart of our business are managed services, where our IT gurus get to do what they love most – supporting our clients.

Whether you have a strong IT contingent or no in-house techies at all (or any where between!) our experts shape to fit your business needs.

Proactive Monitoring

You could say we’re nosey, but we want to know about your IT issues before you do.

That’s why we’ve spent years perfecting and customising our 24x7 monitoring service to proactively detect a wider range of warning signs before they cause your business any pain.

HOW IT WORKS

For just a small monthly fee per device, Huon IT’s Network Operations Centre (NOC) will monitor your systems around the clock. What’s more, we actually have consultants in the office from 6am each day to escalate or address issues before your staff even log in for the day.

MONITOR JUST ABOUT ANYTHING ON YOUR NETWORK

Anything with an IP address can be monitored, including server and storage infrastructure, through to internet links and network devices, workstations, and even websites. 

Our NOC team are continuously developing what and how we monitor, to give more visibility than every before.

 

LEVELS OF MONITORING

Huon IT offers two levels of monitoring to give you investment flexibility:

  • Advanced Monitoring:
    This detailed service runs frequent scans across your system to not only check the ‘up or down’ status of your devices, but monitors performance, utilisation and health. This means we can detect early warnings of issues before they ever impact your business.
     
  • Standard Monitoring:
    For ‘set and forget’ systems which are stable and non-business critical, standard monitoring is available at a lower monthly fee. This scans less frequently, and only reports on the basics that you need to know including ‘up or down’ device status.

 

HOW WOULD YOU ALERT ME OF ISSUES DETECTED?

Our clients have full control over how they want alerts handled. You might elect to be notified via phone or SMS of issues to determine best course of action, whereas other clients simply want issues escalated directly to our support team for immediate resolution. The decision is all yours.

DO COMPANIES WITH IN-HOUSE IT STAFF STILL NEED EXTERNAL MONITORING SERVICES?

Absolutely. An independent ‘set of eyes’ across your system is not only a reassurance, but also allows in-house IT professionals to focus on business improvement rather than just keeping the lights on.

What's more, we work with in-house IT teams collaboratively. You will have access to our monitoring portal so you can have full visibility across the status of your entire network via either a web browser or convenient app on your smart device.
 

BUSINESS BENEFITS

Detects problems before they occur

Low cost, fixed fee per month

Independent team of experts just a phone call away

Reduces downtime

Frees up internal staff to focus on core business

Easy to understand monthly reporting

"There’s been countless potentially serious issues that have been detected overnight or on weekends, and were fixed before our staff even arrived to work – avoiding costly downtime. For such a low price per day, it’s an absolute no-brainer and we wouldn’t operate without it."- Kim Warner, IT Manager at Marsdens Law Group -

Fixed Price IT Service Packages

Read more about our server, networking, workstation and end user support options.

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Hear From A Happy Customer

Read how Huon IT assisted, Brodie Long & Grew, with their IT needs.

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Get in Touch

We’d love to hear from you!