What We Do.

At the heart of our business are managed services, where our IT gurus get to do what they love most – supporting our clients.

Whether you have a strong IT contingent or no in-house techies at all (or any where between!) our experts shape to fit your business needs.

24x7 HelpDesk

We get it. IT issues can be hugely frustrating for employees who are just trying to get their work done.

So when something does go wrong, users need a friendly, competent IT expert to fix their issue right away.

And that’s us. Our team of IT support experts are based here in Australia and available around the clock.

EASIER TO GET HELP

When you’re experiencing an IT issue, the last thing you want is to jump through hoops to get an answer. Our friendly team help desk staff are available 24 hours a day, seven days a week to provide user support and escalation assistance.

GET HELP, FAST

No matter where your staff are in the world - at the office, on the train, at home or in an airport lounge - they can request IT support in a number of ways:

  • Via Phone
  • Via Email
  • Via our Online Ticketing Portal
  • Via H.I.T.C.H (Huon IT Connect to Help), a customised local tool on their workstation.


A BROAD RANGE OF IT SUPPORT

We’ve never told a customer we can’t help them.

Whether its simple user support such as password resets, or complex infrastructure issues such as data corruption, our three levels of IT support and problem management ensure you get the right expert every time in accordance with strict SLAs.

 

DO COMPANIES WITH IN-HOUSE IT STAFF STILL NEED HELDESK SUPPORT?

Many companies with their own IT departments still choose to engage with Huon IT’s HelpDesk service for overflow during peak periods or staff leave, or even escalation support if they require specialist assistance.

BUSINESS BENEFITS

Access to experts anytime of the day or night

Fluid coverage to complement any in-house IT staff

Flexible payment options

Level 1, 2 & 3 Consultants

Access to a wide variety of subject matter experts

Phone, email and online options available

"Huon IT worked with us to repair the [server] problem right through the weekend so that we were operational on Monday… we are extremely grateful for your team and their knowledge, ability and level of experience. It is rare today to find individuals that go above and beyond the call of duty and we want to say thanks and you guys should be proud to have such people representing your company."- Jeff Lewis, Managing Director at Usage Business Solutions Pty Ltd -

Fixed Price IT Service Packages

Read more about our server, networking, workstation and end user support options.

Download

Hear From A Happy Customer

Read how Huon IT assisted, Brodie Long & Grew, with their IT needs.

Download

Get in Touch

We’d love to hear from you!